1. Information We Collect

A. Information You Provide to Us

• Full name
• Email address
• Phone number
• Mailing address
• Profile photo
• Business/company information
• Payment details processed securely by third-party providers
• Service descriptions and pricing
• Messages sent through the Platform
• Booking and appointment details
• Uploaded documents, certifications, or media

B. Automatically Collected Information

• IP address
• Device type
• Browser information
• Operating system
• App version
• Usage activity
• Geographic location (if enabled)
• Cookies and analytics data

2. How We Use Your Information

• Create and manage accounts
• Process bookings and payments
• Provide customer support
• Improve Platform functionality and user experience
• Communicate important updates and notifications
• Prevent fraud and unauthorized activity
• Analyze performance and usage trends
• Comply with legal obligations
• Send promotional or marketing communications

3. Sharing of Information

We may share information with service providers, payment processors, analytics providers, customer support tools, and authorities if legally required.

We do not sell personal information to third parties.

4. Location & Geolocation Data

If enabled, the Platform may access your location to improve search results, display nearby professionals, and help customers connect with organizers and planners in their area.

5. Messaging & Communications

Messages sent through the Platform may be stored for customer support, booking records, fraud prevention, and service quality monitoring.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to remember preferences, analyze website traffic, improve performance, and support marketing and analytics.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect user information. However, no online system can guarantee complete security.

8. User Rights

• Access your information
• Update or correct your information
• Request deletion of your account
• Opt out of marketing communications
• Request a copy of your data

9. Third-Party Services

The Platform may integrate with services such as Stripe, PayPal, Google Maps, Apple Pay, Google Pay, Firebase, and Mailchimp.

10. Children’s Privacy

Neatly Plan is not intended for users under the age of 18.

11. International Users

Users outside the United States understand that their information may be processed and stored in the United States or other countries where service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on the Platform with a revised effective date.